From War-Torn Iraq to Goodwill Leadership in Texas
An Iraqi refugee who fled war and persecution rebuilt his life in Texas, rising from a donation attendant at Goodwill to senior director of retail operations.
Almost 20 years ago, Haki Al-Azzawi fled Iraq as the country spiraled toward sectarian civil war. His brother had been murdered for working with the U.S.-backed Iraqi Oil Ministry. Days later, a chilling message arrived at his home: an envelope containing a bullet and a note — he was next.
His father arranged his escape to Syria, where Al-Azzawi, then in his 20s, boarded a bus to Damascus with nothing but determination and fear of being turned back at the border. With little more than a degree in computer science and some IT experience, he began working at an internet café while applying for resettlement through the U.N. International Organization for Migration.
In 2009, he became one of nearly 19,000 Iraqis to immigrate to the United States. Though his sisters joined him a year later, Al-Azzawi began his new life in San Antonio, Texas, with no English skills, little money, and daunting odds.
Starting From Scratch in America
Through Catholic Charities’ refugee resettlement program, Al-Azzawi received six months of support, including housing, food stamps, and Medicaid. Determined not to waste the opportunity, he taught himself English with a phone translator, writing down daily conversations to practice.
His persistence soon paid off. After struggling to find work, a connection led him to Goodwill Industries of San Antonio. Enrolled in its vocational training, he took IT classes and worked temporary jobs until, finally, a position opened at a donation station.
“That was the biggest achievement for me in the United States at that time,” he recalled.
Rising Through Goodwill
Al-Azzawi worked four years as a donation attendant before being promoted to computer sales. His performance consistently exceeded expectations, leading to a series of promotions. Known for his discipline, team spirit, and ability to solve problems, he was eventually entrusted with managing Goodwill’s most challenging store on Culebra Road, which he turned into the company’s top performer for eight straight months.
Today, he serves as Senior Director of Retail Operations at Goodwill San Antonio, overseeing dozens of stores and hundreds of employees. Colleagues admire his foresight and leadership. “He doesn’t work in the present,” said George Staska, Vice President of Donated Goods Retail. “He works ahead.”
A Life Rebuilt
Beyond work, Al-Azzawi built a family life. He married Marwa Alniemi, another Iraqi immigrant, and they now raise three children in San Antonio. His three sisters also live nearby. Weight training in his home gym remains his therapy, a way to process the struggles he has overcome.
Reflecting on his journey, Al-Azzawi says:“I did it all for my family. I don’t know what’s next, but I’m ready.”
